Return and Exchange Policy
1. No Trial Service
• Products cannot be trialed. Returns are not accepted if packaging is opened and there is no quality issue.
2. Damage Due to Personal Reasons
• Items damaged due to personal actions (e.g., resizing, washing, prolonged use) are not eligible for return.
3. Unauthorized Repairs and Misuse
• Quality issues resulting from unauthorized repairs, misuse, or alterations are not eligible for return or exchange.
4. Gift and Bundle Sales
• Items sold as part of a bundle or with gifts cannot be partially returned.
5. Unauthorized Returns
• Returns sent without a formal request to Monkey Tree International Group will not be processed, and we reserve the right to manage such items.
6. Product Images and Information
• Images are for reference only. Actual products may vary due to lighting and display differences.
7. Return Condition
• Items must be unopened and in original condition. Include all gifts for returns. Products missing Monkey Tree International Group identifiers will not be accepted.
8. Time Limit for Quality Issues
• Quality issues reported after 72 hours from receipt will not be eligible for return or exchange.
9. Return Process for Quality Issues
• Photograph and email the issue for review. Approved returns must be well-packaged. Shipping costs are to be prepaid by the customer.
10. Risk During Return Shipment
• Customers bear all risks of damage or loss during return shipping. Monkey Tree International Group will not compensate or refund.
11. Non-Quality Related Returns
• Shipping costs for non-quality related returns are the customer’s responsibility.
12. Return Process
Approved returns must be sent promptly. Contact customer service at (+852 9657 8099) for assistance./p>
13. Complete Return Package
• Include original packaging, accessories, labels, and documents. Missing items will invalidate the return.
14. Authenticity Assurance
• Products are genuine. Concerns about authenticity require a written assessment from a professional inspection agency.
15. Policy Amendments
• Monkey Tree International Group reserves the right to amend this policy without prior notice. Return Address: 25/F, Room 2514, 1111 King’s Road, Taikoo Shing, Hong Kong
